SHIPPING
Express Shipping (1-2 business days) - $10
Orders over $150 receive complimentary express shipping within Australia.
Orders are typically dispatched within 2 - 3 business days.
Please take potential shipping delays into consideration when placing your order.
Complimentary pickup is available from our studio located in Richmond, Victoria.
Collections are prioritised and are typically ready with 24 - 48 hours.
Once your order is ready, we'll reach out to schedule a time for your collection.
All orders must be collected within 7 days of pickup notification.
We are pleased to offer worldwide shipping, with rates individually calculated at checkout.
International orders are typically dispatched within 2 - 3 business days.
Express Shipping via Australia post: 4+ business days
Standard Shipping via Australia post: 6+ business days
A priority service can be arranged via courier. Please request a quote here.
Please note that you may be required to pay import duties, customs and local sales taxes on your order. Policies vary by country so please check with your customs office before placing your order.
All orders are shipped via Australia Post. Ensure your order isn't affected by restrictions here, before placing your order. Expect delays if selecting standard shipping, due to the current global situation.
Preorders will be shipped within the stated timeframe at the point of purchase. If delays occur, notice will be given.
If additional items are included within the same order, they'll be held and shipped once the preordered item becomes available, unless otherwise requested.
All information is provided before checkout and purchase - orders will not be refunded for change of mind.
RETURNS
We do not accept exchanges or returns at this time, unless required by law.
In the unfortunate event that there's an issue with your piece or if damage has occurred during transit, please contact us immediately at studio@coreyashford.com with all relevant information and supporting imagery.
It's recommended that you track your parcel incase it fails to arrive. Responsibility will not taken for the damage or loss of items being returned.
Purchases made at a COREY ASHFORD stockist are subject to the returns policy of that store and will not be accepted.
CARE
Crafted by artisans, our aluminium has been left untreated, allowing it to age and patina as nature intends. Changes in colour and finish are a natural material response and are not considered a fault.
To reduce tarnishing, use a soft cloth to wipe the surface free of moisture, oils and particles after use, then finish with a metal polishing cloth.
To restore a 'like-new' finish, polish with a Metal Polishing Cloth and buff clean.
Aluminium is a soft metal which can mark if treated poorly.
Crafted by artisans, our brass has been left untreated, allowing it to age and patina as nature intends. Changes in colour and finish are a natural material response and are not considered a fault.
To reduce tarnishing, use a soft cloth to wipe the surface free of moisture, oils and particles after use, then finish with a metal polishing cloth.
To restore a 'like-new' finish, polish with our Metal Polishing Cloth and buff clean.
Brass is a soft metal which can mark if treated poorly.
Made from borosilicate glass, the same material used to make laboratory ware, each glass is heat and thermal shock resistant.
Our glassware is dishwasher safe. Please ensure you place glassware on the top shelf, as lightweight glassware can be lifted by strong water jets below.
Avoid dropping ice into an empty glass, as sharp impact may cause the glass to break. Never add ice directly from the refrigerators ice machine.
Gently light your incense stick before placing it snugly in its holder. Ensure your holder is on a stable and heat resistant surface, away from flammable objects.
Make sure the ash lands on a safe, non-flammable surface to avoid markings and discolouration.
Wait until the stick has finished burining and cooled before handling and cleaning up. Do not leave burning incense unattended or within reach of children, pets and away from draughts.
Burning incense creates smoke and ventilating your space after use is recommended.
Cool machine or hand wash with similar colours, using a natural or mild laundry detergent.
Avoid overcrowding the machine, to preventing twisting and pulling on the linen fibres.
Line or tumble dry, ensuring your pieces are still lightly damp before ironing. Be careful not to over-dry your pieces, as it can cause shrinkage and pilling.
The edges of our frayed pieces have been subtly sewn to reduce fraying. Simply cut any additional threads you wish to remove or leave them longer to add to the wabi-sabi finish of the piece.